.msg-wraper {
    flex-basis: 100%;
}

.msg-box-robot .msg-bubble, .msg-box-user .msg-bubble {
    word-break: break-all;
}

.message-datetime {
    display: inline-block;
    font-size: 13px;
    color: #a2a3a5;
    padding-left: 70px;
    margin-top: 5px;
    margin-bottom: 10px;
}

.survey-wrapper {
  width: 100vw;
  height: 100vh;
  overflow-y: scroll;
  display: -ms-flexbox;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.survey {
  width: 517px;
  min-height: 300px;
  flex: 0 0 auto;
  margin: auto;
  border-radius: 4px;
  background-color: white;
  padding: 30px 24px;
  box-shadow: 0 2px 8px 0 rgb(153, 153, 153);
}

.survey-header {
  font-size: 14px;
  color: #7F7F7F;
  position: relative;
  text-align: center;
}

.survey-header h4 {
  font-size: 18px;
  font-weight: 500;
  color: #2B93FC;
  margin: 0;
}

.survey-header .close-btn {
  display: inline-block;
  width: 18px;
  height: 18px;
  background: url('../img/close-circle.svg') 0 0 no-repeat;
  background-size: 18px 18px;
  background-position: 50% 50%;
  position: absolute;
  top: 0;
  right: 0;
  cursor: pointer;
}

.survey-header img {
  width: 75px;
  height: 75px;
  margin: 0 auto;
  display: block;
}

.survey-header p {
  margin-bottom: 30px;
}

.scale-label-container {
  color: #7F7F7F;
  font-size: 12px;
  position: relative;
  height: 14px;
  margin-top: 14px;
}

.scale-label-container span {
  position: absolute;
  right: 0;
}

.scale-label-container span:first-child {
  right: 210px;
}

.survey-question-container {
  display: flex;
  flex-wrap: wrap;
}

.survey-question {
  width: 45%;
  color: #4C4C4C;
  font-size: 14px;
  line-height: 1.6em;
  margin-top: 20px;
}

.survey-scale {
  display: flex;
  width: 55%;
  margin-top: 20px;
  align-items: center;
}

.survey-scale .scale-label {
  font-size: 12px;
  color: #7F7F7F;
  display: none;
}

.survey-scale .radio-button-wrapper {
  position: relative;
  padding: 1px;
  display: block;
  width: 16px;
  height: 16px;
  flex-grow: 1;
  text-align: center;
}

.survey-scale input[type="radio"] {
  position: absolute;
  left: calc(50% - 8px);
  width: 16px;
  height: 16px;
  margin: 0;
  opacity: 0;
  cursor: pointer;
}

.survey-scale .radio-button {
  position: absolute;
  left: calc(50% - 8px);
  width: 16px;
  height: 16px;
  box-shadow: 0 0 0 2px #D9D9D9;
  border: 3px solid white;
  background-color: white;
  border-radius: 50%;
  cursor: pointer;
}

.survey-scale input[type="radio"]:checked+.radio-button {
  box-shadow: 0 0 0 2px #1890FF;
  border: 3px solid white;
  background-color: #1890FF;
}

.survey .submit-button-wrapper {
  width: 100%;
  text-align: center;
}

/* ============================================================ */
/*  Popup fix: centered responsive popup with scrollable content */
/* ============================================================ */
.mode-popup:not(.quick-menu-mask) {
  position: fixed !important;
  top: 0 !important;
  left: 0 !important;
  width: 100vw !important;
  height: 100vh !important;
  z-index: 99998 !important;
}

.mode-popup:not(.quick-menu-mask) .top-menu {
  z-index: 99999 !important;
  margin: 0 !important;
  box-sizing: border-box !important;
  overflow: hidden !important;
  display: flex !important;
  flex-direction: column !important;
}

.mode-popup:not(.quick-menu-mask) .content {
  overflow-y: auto !important;
  overflow-x: hidden !important;
  flex: 1 !important;
  flex-shrink: 1 !important;
  padding: 5px 10px 15px 8px !important;
  box-sizing: border-box !important;
}

.mode-popup:not(.quick-menu-mask) .content::-webkit-scrollbar {
  width: 6px !important;
}

.mode-popup:not(.quick-menu-mask) .content::-webkit-scrollbar-track {
  background: #f1f1f1 !important;
  border-radius: 3px !important;
}

.mode-popup:not(.quick-menu-mask) .content::-webkit-scrollbar-thumb {
  background: #c1c1c1 !important;
  border-radius: 3px !important;
}

.mode-popup:not(.quick-menu-mask) button,
.mode-popup:not(.quick-menu-mask) .btn,
.mode-popup:not(.quick-menu-mask) input[type="checkbox"],
.mode-popup:not(.quick-menu-mask) label {
  flex-shrink: 0 !important;
}

.mode-popup:not(.quick-menu-mask) .modal-footer,
.mode-popup:not(.quick-menu-mask) .button-container,
.mode-popup:not(.quick-menu-mask) .btn-group {
  flex-shrink: 0 !important;
}

/* 已點擊過的情境按鈕群組：永久停用 */
.dialog-buttons-used .link-btn,
.dialog-buttons-used .link-btn:hover {
  background: #959595 !important;
  border-color: #ccc !important;
  color: #999 !important;
  opacity: 0.55 !important;
  cursor: not-allowed !important;
  box-shadow: none !important;
  user-select: none !important;
}
.dialog-buttons-used .dialog-question-clickable,
.dialog-buttons-used .dialog-question-clickable:hover {
  color: #000000 !important;
  cursor: not-allowed !important;
}

/* 被選中的按鈕：突出顯示 */
.dialog-buttons-used .link-btn.dialog-button-selected,
.dialog-buttons-used .link-btn.dialog-button-selected:hover {
  background: #007cc5 !important;
  border-color: #007cc5 !important;
  opacity: 0.85 !important;
  box-shadow: 0 2px 8px rgba(0, 124, 197, 0.3) !important;
}
.dialog-buttons-used .dialog-button-selected .dialog-question-clickable,
.dialog-buttons-used .dialog-button-selected .dialog-question-clickable:hover {
  color: #fff !important;
}
.dialog-buttons-used .dialog-button-selected .dialog-question-clickable::before {
  content: '\2713\00a0';
  font-weight: bold;
}

@media (max-width: 768px) {
  .mode-popup:not(.quick-menu-mask) .top-menu {
    width: calc(100vw - 40px) !important;
    max-width: 390px !important;
  }
}

.survey input[type="submit"] {
  border: none;
  border-radius: 4px;
  background-color: #1890FF;
  color: white;
  width: 194px;
  height: 32px;
  display: block;
  margin: 50px auto 20px auto;
  font-weight: normal;
  letter-spacing: 3px;
}

.score-rating ul {
  width: 100%;
  padding: 20px 0 0 0;
  text-align: center;
}

.score-rating li {
  width: 5vh;
  height: 5vh;
  list-style: none;
  display: inline-block;
  background: url('../img/star_on.png') 0% 0%/contain;
  margin: 5px;
}

.score-rating li:hover {
  cursor: pointer;
}

/* ============================================================ */
/*  Survey responsive styles for mobile (from XSS #3 migration) */
/* ============================================================ */
@media (max-width: 768px) {
  .overlay {
    position: fixed !important;
    top: 0 !important;
    left: 0 !important;
    width: 100% !important;
    height: 100% !important;
    overflow: hidden !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    padding: 10px !important;
    box-sizing: border-box !important;
  }

  .survey-wrapper {
    width: 100% !important;
    max-width: 350px !important;
    height: auto !important;
    max-height: calc(100vh - 20px) !important;
    margin: 0 !important;
    padding: 0 !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    box-sizing: border-box !important;
  }

  .survey {
    width: 100% !important;
    height: auto !important;
    max-height: calc(100vh - 20px) !important;
    margin: 0 !important;
    padding: 15px !important;
    box-sizing: border-box !important;
    border-radius: 8px !important;
    background: white !important;
    box-shadow: 0 4px 20px rgba(0,0,0,0.3) !important;
    position: relative !important;
    overflow-y: auto !important;
    display: flex !important;
    flex-direction: column !important;
  }

  .survey-header {
    margin-bottom: 15px !important;
    text-align: center !important;
    flex-shrink: 0 !important;
  }

  .survey-header h4 {
    font-size: 18px !important;
    margin: 0 0 10px 0 !important;
    color: #3498db !important;
  }

  .survey-header p {
    line-height: 1.4 !important;
    margin: 10px 0 !important;
    color: #666 !important;
  }

  .survey-header img {
    width: 60px !important;
    height: 60px !important;
    margin: 15px auto !important;
    display: block !important;
  }

  .survey-content {
    width: 100% !important;
    flex: 1 !important;
    display: flex !important;
    flex-direction: column !important;
  }

  #question,
  #question2 {
    line-height: 1.4 !important;
    margin: 15px 0 !important;
    color: #333 !important;
  }

  .score-rating {
    margin: 20px 0 !important;
    text-align: center !important;
    flex-shrink: 0 !important;
  }

  .rating {
    display: flex !important;
    justify-content: center !important;
    gap: 8px !important;
    margin: 0 !important;
    padding: 0 !important;
    list-style: none !important;
  }

  .rating-item {
    width: 35px !important;
    height: 35px !important;
    cursor: pointer !important;
    transition: transform 0.2s !important;
    background-size: contain !important;
    background-repeat: no-repeat !important;
  }

  .rating-item:hover {
    transform: scale(1.1) !important;
  }

  .survey-text-area {
    width: 100% !important;
    padding: 10px !important;
    border: 1px solid #ddd !important;
    border-radius: 4px !important;
    font-size: 14px !important;
    margin: 10px 0 !important;
    box-sizing: border-box !important;
    min-height: 80px !important;
    max-height: 120px !important;
    resize: vertical !important;
  }

  .survey-submit {
    width: 100% !important;
    padding: 12px !important;
    background: #3498db !important;
    color: white !important;
    border: none !important;
    border-radius: 4px !important;
    font-size: 16px !important;
    cursor: pointer !important;
    margin-top: 15px !important;
    transition: background 0.3s !important;
    flex-shrink: 0 !important;
  }

  .survey-submit:hover {
    background: #2980b9 !important;
  }

  .survey-header .close-btn {
    position: absolute !important;
    top: 15px !important;
    right: 15px !important;
    width: 24px !important;
    height: 24px !important;
    cursor: pointer !important;
    opacity: 0.8 !important;
    background-image: url('../img/close-circle.svg') !important;
    background-size: contain !important;
    background-repeat: no-repeat !important;
    background-position: center !important;
    border: none !important;
  }
}

@media (max-width: 320px) {
  .overlay {
    padding: 5px !important;
  }

  .survey-wrapper {
    max-width: calc(100% - 10px) !important;
  }

  .survey {
    padding: 10px !important;
  }

  .survey-header h4 {
    font-size: 16px !important;
  }

  .rating-item {
    width: 30px !important;
    height: 30px !important;
  }

  .rating {
    gap: 5px !important;
  }

  .survey-text-area {
    min-height: 60px !important;
    max-height: 100px !important;
  }
}

/* Survey question font fix */
.csp-question-text {
  font-size: inherit !important;
}